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Privacy Policy

Introduction

We (“we,” “us,” or “our”) are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you use our online casino platform and services. We understand the importance of privacy and are dedicated to maintaining the highest standards of data protection in compliance with applicable privacy laws and regulations.

This Privacy Policy applies to all users, including visitors to our website, registered players, and users of our mobile applications. By using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with any aspect of this policy, please do not use our services.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the “Last Updated” date. Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy.

Information We Collect

We collect various types of information to provide and improve our services, ensure security, comply with legal obligations, and enhance your gaming experience. The information we collect can be categorized as follows:

Personal Information

When you register for an account, we collect personal information that you provide directly to us, including:

  • Full name
  • Date of birth
  • Email address
  • Phone number
  • Residential address
  • Government-issued identification documents (for verification purposes)
  • Payment information (credit card details, bank account information, e-wallet details)
  • Preferred language and communication preferences

Account and Transaction Information

We collect information related to your account activity and transactions, including:

  • Account registration and login credentials
  • Deposit and withdrawal history
  • Gaming activity and betting history
  • Bonus and promotion usage
  • Customer support interactions
  • Responsible gambling tool settings and usage

Technical Information

When you access our platform, we automatically collect certain technical information, including:

  • IP address
  • Device type and model
  • Operating system and version
  • Browser type and version
  • Screen resolution and display settings
  • Time zone and location data
  • Internet service provider information
  • Device identifiers and unique device IDs
  • Mobile network information (for mobile users)

Usage Information

We collect information about how you interact with our platform, including:

  • Pages visited and time spent on each page
  • Games played and preferences
  • Features used and interactions with our services
  • Search queries and navigation patterns
  • Clickstream data and mouse movements
  • Error logs and performance data

Cookies and Similar Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior and preferences. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and improve your experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

How We Use Your Information

We use the information we collect for various purposes related to providing, maintaining, and improving our services. Our use of your information includes:

Service Provision

We use your information to:

  • Create and manage your account
  • Process deposits, withdrawals, and other financial transactions
  • Provide access to games and gaming services
  • Deliver bonuses, promotions, and loyalty rewards
  • Respond to your inquiries and provide customer support
  • Send important account-related communications
  • Customize your gaming experience based on your preferences

Security and Fraud Prevention

We use your information to:

  • Verify your identity and prevent unauthorized access
  • Detect and prevent fraud, money laundering, and other illegal activities
  • Monitor for suspicious or unusual account activity
  • Ensure compliance with our terms and conditions
  • Protect the security and integrity of our platform
  • Investigate potential violations of our policies

Legal and Regulatory Compliance

We use your information to:

  • Comply with applicable laws, regulations, and licensing requirements
  • Verify your age and eligibility to use our services
  • Report suspicious transactions to relevant authorities when required
  • Respond to legal requests and court orders
  • Enforce our rights and protect our interests
  • Maintain records as required by law

Marketing and Communications

With your consent, we may use your information to:

  • Send promotional emails, SMS messages, and push notifications
  • Inform you about new games, features, and services
  • Notify you about special offers, bonuses, and promotions
  • Conduct surveys and gather feedback
  • Personalize marketing communications based on your preferences

You can opt out of marketing communications at any time by adjusting your communication preferences in your account settings or by clicking the unsubscribe link in marketing emails.

Analytics and Improvement

We use your information to:

  • Analyze usage patterns and trends
  • Improve our platform, games, and services
  • Develop new features and functionality
  • Optimize user experience and interface design
  • Conduct research and statistical analysis
  • Monitor platform performance and troubleshoot issues

Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information with certain parties in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our platform and providing our services. These service providers include:

  • Payment processors and financial institutions
  • Game software providers
  • Cloud hosting and data storage providers
  • Customer support service providers
  • Marketing and analytics service providers
  • Identity verification and fraud prevention services
  • IT and security service providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify. They are not permitted to use your information for their own purposes or disclose it to other parties.

Legal Requirements

We may disclose your information when required by law, regulation, court order, or other legal process. This includes:

  • Responding to subpoenas, warrants, or other legal requests
  • Complying with anti-money laundering and counter-terrorism financing laws
  • Reporting suspicious transactions to financial intelligence units
  • Cooperating with law enforcement investigations
  • Protecting our rights, property, or safety, or that of our users or others

Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or other business transaction, your information may be transferred to the acquiring entity or successor organization. We will notify you of any such transfer and any changes to this Privacy Policy that may result.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so. For example, if you choose to participate in a promotion offered by a third-party partner, we may share relevant information with that partner to facilitate the promotion.

Data Security

We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

  • Encryption of data in transit using SSL/TLS technology
  • Encryption of sensitive data at rest
  • Secure authentication and access controls
  • Regular security audits and vulnerability assessments
  • Firewall and intrusion detection systems
  • Employee training on data protection and security practices
  • Restricted access to personal information on a need-to-know basis
  • Regular backups and disaster recovery procedures

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability. We encourage you to take steps to protect your account, such as using a strong password, not sharing your login credentials, and logging out when using shared devices.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors that determine how long we retain information include:

  • The nature of the information and the purpose for which it was collected
  • Legal and regulatory requirements for data retention
  • The need to resolve disputes or enforce agreements
  • Ongoing business needs and relationship with you

When your account is closed, we will retain certain information for a period required by law or for legitimate business purposes, such as fraud prevention, dispute resolution, and compliance with legal obligations. After the retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention policies.

Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:

Access

You have the right to access the personal information we hold about you. You can view much of this information through your account settings, and you can request a copy of your complete data by contacting our customer support team.

Correction

You have the right to correct inaccurate or incomplete personal information. You can update much of your information through your account settings, or you can contact our customer support team for assistance with corrections.

Deletion

You may request deletion of your personal information, subject to legal and regulatory requirements that may require us to retain certain information. If you request account closure, we will delete or anonymize your information in accordance with our data retention policies and legal obligations.

Objection and Restriction

You may have the right to object to certain processing of your personal information or request restriction of processing in certain circumstances. We will evaluate such requests in accordance with applicable law.

Data Portability

You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.

Withdraw Consent

Where we process your information based on consent, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact our customer support team. We will respond to your request within a reasonable timeframe and in accordance with applicable law. Please note that we may need to verify your identity before processing certain requests.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookies through your browser settings, but please note that disabling certain cookies may affect the functionality of our platform.

We use the following types of cookies:

  • Essential cookies: Required for the platform to function properly
  • Performance cookies: Help us understand how visitors use our platform
  • Functionality cookies: Remember your preferences and settings
  • Advertising cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings or our cookie consent tool, if available. For more information about our use of cookies, please refer to our Cookie Policy.

International Data Transfers

We may transfer and store your personal information in countries outside of Australia, including countries that may have different data protection laws than your country of residence. When we transfer your information internationally, we take appropriate safeguards to ensure that your information receives adequate protection, including:

  • Using standard contractual clauses approved by data protection authorities
  • Transferring to countries with adequate data protection laws
  • Implementing additional security measures as necessary

By using our services, you consent to the transfer of your information to countries outside of Australia for the purposes described in this Privacy Policy.

Children’s Privacy

Lucky Tiger Casino is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected information from a minor, we will take steps to delete that information immediately. If you believe we have collected information from a minor, please contact us immediately.

Third-Party Links

Our platform may contain links to third-party websites, applications, or services that are not operated by Lucky Tiger Casino Australia. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through:

  • Email: [email protected]
  • Live Chat: Available 24/7 through our website
  • Customer Support: Available through your account dashboard

We will respond to your inquiries and requests in a timely manner and in accordance with applicable law.

Updates to This Privacy Policy

Lucky Tiger Casino Australia may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on our website with a new “Last Updated” date
  • Sending an email notification to registered users
  • Displaying a prominent notice on our platform

Your continued use of our services after such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Conclusion

At Lucky Tiger Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices and your rights regarding the collection, use, and protection of your data. We encourage you to read this policy carefully and contact us if you have any questions or concerns.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein. We are dedicated to maintaining your trust and will continue to implement measures to protect your privacy and personal information.